AAKC Mini Leasing Seminar (Resident Retention/Difficult Residents)

Resident Retention and Working with Difficult Residents

Speakers: Tiana Heath, Thompson Thrift and Kim Taylor, Cushman & Wakefield. 

This Seminar will cover: 

• Why is resident retention important?
• What is your role in resident retention?
• How to apply resident retention techniques
• What personality type are you engaging with?
• Practical guidelines for handling difficult residents
• How to apply de-escalating techniques in hard situations