Community Manager with Peak Living

Company Name  Peak Living – The Gardens at Jackson Creek

Position Information:

Job Title:  Community Manager

Address: 19401 E. 40^th Street Court S

City   Independence                                State  MO

Posting Date Closing Date 5/31/2022

Shift:     Xc  Full-Time c  Part Time

Education Requirements:

• A minimum of three (3) years' experience as an onsite Community Manager in multi-family housing, hospitality or similar industry. Senior Experience Required
• A high school diploma or equivalent is required.
• College education, CAM or ARM certification preferred
• A valid driver's license

Description:

• The Community Manager supervises all community associates.
• The Community Manager supports and participates in fulfilling the customer service and leasing standards

• Responds to resident requests promptly and courteously and provides solutions to resolves resident issues.

• Direct all marketing efforts
• Assist in preparing all paperwork specific to new and renewal lease agreements.
• Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
• Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
• Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
• Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
• Collect, post, and deposit rents/security deposits and other community income on a daily basis.
• Lead the maintenance and management of budgeted occupancy, collections, and expenses.

Peak Living believes in a work life balance and offers our employees a generous paid time off policy. Peak Living also offers numerous medical plans to choose from along with dental and vision plans. Employees also become eligible for a match to their 401K contributions.

Qualified Skills

• Independently establish priorities, manage time effectively, and fulfill assigned objectives and projects.
• Respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
• Interpersonal skills, and ability to develop close business relationships.
• Demonstrated proficiency in Outlook, Excel, and word.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Proven ability to lead onsite staff and help them be successful
• Comprehend legal documents and carry out related rent collections and lease management.
• Ability to complete financial records, budgets, and other fiscal reporting.
• Demonstrated understanding of property operations with emphasis on lease terms to support contract enforcement, including collections.
• Proven ability to provide excellent customer service resulting in resident retention
• Ability to negotiate and resolve conflicts.

Contact Information

Contact Name: Cara Hafner

Phone                           Email Address cara.hafner@peaklving.com