Community Manager with the Creeks at Gladstone

Career Opportunities ,

Company Name Peak Living – Creeks at Gladstone

Position Information:

Job Title Community Manager

Address 41 NE 60th Terrace

City Gladstone  State  MO   Zip 64118

Posting Date 1-12-21   Closing Date 2-11-21

Shift 9 am to 6 pm           X  Full-Time       c  Part Time

Education Requirements:

  • A minimum of three (3) years' experience as an onsite Community Manager or Assistant Community Manager in multi-family housing, hospitality or similar industry.
  • A high school diploma or equivalent is required.
  • College education, CAM or ARM certification preferred
  • Housing Credit Certified Professional (HCCP) designation preferred (for LIHTC)
  • Certified Occupancy Specialist (COS) designation preferred (for Section 8)
  • 1 year of experience in LIHTC communities

 

Description:

  • The Community Manager supervises all community associates
  • Ensures that the property is in compliance with all tax credit requirements
  • The Community Manager supports and participates in fulfilling the customer service and leasing standards.
  • Responds to resident requests promptly and courteously and provides solutions to resolves resident issues
  • Direct all marketing efforts
  • Assist in preparing all paperwork specific to new and renewal lease agreements.
  • Determine lease renewal rates and assist in delivery of renewal letters to secure renewals.
  • Recommend rental rate adjustments or concessions to the Regional Manager necessary to increase rental activity.
  • Review resident files and accounting records to determine unpaid and/or late fees owed, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies, and enforce the lease to maximize revenue.
  • Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Regional Manager.
  • Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
  • Identify areas for improvement and improve the efficiency, productivity, and profitability of the community.
  • Research and shop the competition a minimum of one time per quarter to ensure that rental rates, concessions, security deposits etc. align with market conditions.
  • Collect, post, and deposit rents/security deposits and other community income on a daily basis.
  • Lead the maintenance and management of budgeted occupancy, collections, and expenses. 

 

Qualified Skills –

  • Independently establish priorities, manage time effectively, and fulfill assigned objectives and projects.
  • Respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
  • Interpersonal skills, and ability to develop close business relationships.
  • Demonstrated proficiency in Outlook, Excel, and word.
  • Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
  • Proven ability to lead onsite staff and help them be successful
  • Comprehend legal documents and carry out related rent collections and lease management.
  • Ability to complete financial records, budgets, and other fiscal reporting.
  • Demonstrated understanding of property operations with emphasis on lease terms to support contract enforcement, including collections.
  • Proven ability to provide excellent customer service resulting in resident retention
  • Ability to negotiate and resolve conflicts. 

 

Contact Information

Contact Name Cara Hafner

Phone ______________________________ Email Address cara.hafner@peakliving.com