Courtesy Officer with Raney PM

Position Information:

Job Title: Courtesy Officer

Company Name: Rainey PM

Address: 711 N Euclid Avenue

City: St. Louis                    

State: MO

Zip: 63108

Contact Name: Christine Baird

Phone:512-828-6807

Email: cbaird@raineypm.com

Reports to: Property Manager, Senior Property Manager, Area Manager, and/or Regional Manager

Direct Reports: None

DUTIES
As an experienced professional you will:

• Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.
• Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property’s rules.
• Circulate throughout property, and laundry rooms
• Report any rule violations
• Detect any suspicious activity and ensure doors and entry points are secure
• Take command and control of disturbances and disruptive behavior, involving the authorities when required.
• Be unstressed by claiming stairs and/or walking the property.
• Possess good night vision in order to detect activities in the dark.
• Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.
• Provide apartment entry to Residents who provide proper identification.
• Notify the PM of any unusual activity or report it directly to the RM, if the PM is not on duty and readily available.
• Promote a positive relationship with the Residents and other Staff.
• Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.
• Report all known Residents without a parking permit to the Leasing Office.
• Perform other related tasks as directed by PM and/or RM.
• Follow safe workplace rules and practices in order to prevent on-the-job injuries.
• Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
• Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over.
• Controlling the entrance and departure of employees, visitors and vehicles according to protocols
• Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
• Ability to operate security systems and emergency equipment
• Exceptional interpersonal skills
• Advanced verbal and written communication skills
• Ability to work alone or as part of a team.
• Ability to solve problems as they arise
• Attention to detail.
• Ability to react appropriately in stressful situations
• This will be 24 hour security during the summer and 18 hours during the rest of the year. Split between 3 positions

KNOWLEDGE, SKILL AND ABILITIES

• Ability to work a flexible schedule, schedule is subject to change to cover 24/7 operations
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver’s License