Maintenance Coordinator with Lula
Job Title: Maintenance Coordinator
Company Name: Lula
Address: 7285 W 132nd St., Suite 150
City: Overland Park
State: KS
Zip: 66213
Contact Name: Jeff Strohm
Phone: 877-523-6936
Email: jobs@lula.life
Description: Job description
Are you looking to join one of the KC’s Fastest growing companies?
Check out Lula, recently named to the KC Business Journal's “Fast 50” as the 3rd fastest growing company in Kansas City! Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you must show a passion for helping our customers succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success!
Position:
The Maintenance Coordinator is a high-level outward-facing position that is one of the first lines of communication for Lula customers and service providers. This role is responsible to ensure that each provider, tenant, and Property Manager is treated in a professional and friendly manner. This role will answer phone calls and respond to requests for those calls, coordinating follow-up and follow-through of our customer's needs. This role is responsible for interacting with Lula customers, maintaining a friendly, positive, authentic, and professional approach while delivering consistently excellent customer service by utilizing an in-depth knowledge of company processes.
Position Responsibilities:
* Provide in-house day-to-day support to our Property Managers, tenants, and service providers, responding promptly to all inquiries
* Responsible for providing an exceptional service experience to multiple customers and maintaining all records in accordance with company policy
* Proactively addressing customer concerns with confidence while knowing when to escalate and partner with the leadership team
* Requires making and receiving phone calls and some email correspondence while problem-solving
* Liaison between customers and service providers ensuring communication is used effectively to achieve accurate job follow-through
* Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities
* Actively and consistently supports all efforts to simplify and enhance the prospective customer experience
As a successful team member, you'll have:
* 2+ years of maintenance or service experience
* A positive, solutions-focused attitude
* Excellent verbal and written communication skills
* Effective prioritization, problem-solving, and time-management skills
* Strong initiative to strive for continuous accuracy, quality, and timeliness of information
* Perform all essential job functions with or without reasonable accommodation
* To be able to work in a fast-paced, high-energy startup environment without being distracted
Lula has a positive collaborative environment. A few of our supportive benefits:
* A positive and inspiring team environment that offers support and camaraderie throughout your career
* Professional growth and internal promotion opportunities due to continuous organizational growth
* Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development
* Lula provides equal employment opportunities (EEO) to all employees and applicants for employment
Technical Skills:
* Excel and Outlook required
* Proficient knowledge of web-based software platforms Schedule:
* 9 to11 hour shifts with 1-hour lunch included
* Day shift
* Monday - Friday
* Weekend availability
* Rotating weekend