So even with all we do for our customers and they STILL aren’t happy? REALLY?! Sound familiar? Creating value for these higher rental amount increases is a perceptional concept. What we “think they want” VS “what they REALLY want” can be diametrically opposing viewpoints. The customer’s perception is YOUR reality. “The goal as a company is to have customer service that is not just the best but legendary”, says Sam Walton of Wal-Mart. In this seminar we will show 10 “sure fire” ideas that other businesses outside our industry are doing to improve their customer service response times and improve overall customer satisfaction levels to new heights. “Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral and understand the factors that drive this customer revolution.” Rick Tate, Author of Legendary Service
Jackie Ramstedt, CAM, CAPS, CAS
Ramstedt Enterprises, Inc.