Keys to Dealing with Difficult People & The Trust Advantage All Day Seminar with Rommel Anacan

SAVE THE DATE!

This event will be 2 separate seminars that will occur all day.  One will be in the morning and then the other held in the afternoon.  You can choose to attend both seminars or attend/register for them individually.

Speaker: Rommel Anacan

Morning Session Topic:

"Keys to Dealing with Difficult People"

“Let’s be honest—property management is a people business… and people can be difficult.
Whether it’s a frustrated resident, a disappointed client, an underperforming employee, or a tense
team dynamic, tough conversations come with the territory.
But most of us were never taught how to have them well.
In this practical and empowering session, we’ll tackle the most common difficult interactions
property management pros face—from handling angry residents and unhappy clients to
managing internal tension on your team. You’ll learn how to communicate with clarity, set
healthy boundaries, and de-escalate high-stress situations with professionalism and confidence.
Whether you lead a team, manage a community, or support clients, you’ll walk away with tools
to turn tension into trust—and conflict into connection.

Afternoon Session Topic:

"The Trust Advantage: How to Connect With and Influence Others"

The ability to connect with people is one of the most valuable skills you can have—especially in multifamily housing, where every conversation can build
(or break) trust. Whether you are leading a team, serving residents, or collaborating with clients, the way you communicate makes all the difference.
In The Trust Advantage, you will discover how to communicate in a way that earns trust, deepens relationships, and inspires people to want to connect with you. 
You’ll learn the relational styles that impact how people give and receive information, how to develop “relational traction,” and how to tailor your approach with people to build connection, deepen relationships, and extend your influence—whether you are selling, leading, resolving conflict, or just trying to be heard.
If you want to win hearts, shift mindsets, and inspire action, this session will show you how.

Bio:

Rommel Anacan doesn’t just talk about success—he’s out to set people free from the
limits holding them back.
Known for his powerful, thought-provoking, yet practical and relatable approach
Rommel (as a speaker, consultant and coach) has helped thousands go beyond surface
success and step boldly into their potential by leveraging the power of human
connection.
Top companies have trusted him to work with their teams, and his keynotes at world-
class conferences have helped thousands transform big challenges into breakthrough
moments. 
When not speaking around the nation Rommel loves spending time with his family in
Southern California, is an ordained pastor, is vice president of Briers to Myrtles
Ministries, volunteers with Civil Air Patrol-U.S. Air Force Auxiliary, and loves wearing
cowboy boots, and watching sports and Hallmark movies.