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NALP Fall 2020

NALP Fall 2020

Wednesday, October 21, 2020 at 9:00 AM (CDT) to Thursday, October 29, 2020 at 5:00 PM (CDT)

Event Details

Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management.

You'll learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey


To obtain the NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven NALP courses
  • Pass the examination within six (6) months of declaring candidacy


October 21
9:00 AM - 5:00 PM Bringing in New Residents: Be Prepared / Maintaining and Marketing Your Community Course Modules 1 and 2
October 22
9:00 AM - 5:00 PM Why Your Competition Matters / Relevant Laws and How to Apply Them Course Modules 3 and 4
October 28
9:00 AM - 5:00 PM The Sales Process and Building Relationships / Effectively Meeting the Needs of Residents Course Modules 5 and 6
October 29
9:00 AM - 5:00 PM Skill Checks, Review and Test Prep

This course will be held virtually for Fall 2020.

Instructor: Robynn Haydock, High Road Education and Consulting