AAKC Mini Leasing Seminar 9-26-23

Resident Retention and Working with Difficult Residents

Speakers: Tiana Heath, Thompson Thrift and Kim Taylor, Cushman & Wakefield. 

This Seminar will cover: 

  • Why is resident retention important?
  • What is your role in resident retention?
  • How to apply resident retention techniques
  • What personality type are you engaging with?
  • Practical guidelines for handling difficult residents
  • How to apply de-escalating techniques in hard situations