Learning and Development Specialist with Mac Properties

Learning and Development Specialist with Mac Properties

301 E. Armour Blvd Kansas City, MO 64111

Position Summary The Learning & Development Trainer is responsible for designing, delivering, and evaluating training programs that strengthen employee performance, improve operational consistency, and support the successful adoption of company systems and processes. This role partners with department leaders and employees across Mac Properties, Fernwood Communities, and Shared Apartment Services to identify skill gaps, develop practical training solutions, and reinforce company standards. The ideal candidate is an engaging facilitator who understands that effective training extends beyond presenting information. They can translate complex processes into practical learning experiences, assess employee understanding, and measure whether training translates into improved job performance. Key Responsibilities Training Delivery & Facilitation Facilitate engaging instructor-led, virtual, and hands-on training sessions for new and existing employees. Deliver training across Resident Services, Leasing, Front Desk, Maintenance, and other operational departments. Conduct new hire orientation and role-specific onboarding programs. Adapt training methods to accommodate different learning styles, experience levels, and technical abilities. Provide follow-up coaching and reinforcement to support employee development and knowledge retention. Travel to company locations as needed to provide on-site training and operational support. Training Development & Instructional Design Develop training presentations, facilitator guides, job aids, assessments, and interactive learning activities. Create and maintain training materials that reflect current policies, procedures, and operational workflows. Partner with subject matter experts to translate complex processes into clear, practical training resources. Develop knowledge assessments and post-training surveys to measure learning effectiveness. Review and update standard operating procedures (SOPs) and related training documentation. Identify opportunities to improve the overall employee learning experience. Systems Training & Technology Adoption Deliver training on company platforms, including Yardi, EliseAI, Waitwhile, ADP, Grace Hill, and other operational systems. Support new technology implementations, system enhancements, and changes to existing workflows. Develop scenario-based exercises that allow employees to practice common job responsibilities. Monitor training completion, system adoption, and employee proficiency. Identify recurring challenges and recommend additional training or operational improvements. Collaborate with department leaders and technical teams to ensure employees receive consistent and accurate system guidance. Employee Development & Performance Support Partner with managers to identify employee skill gaps and development opportunities. Conduct observations and practical assessments to evaluate employee proficiency. Recommend targeted training based on observed performance and operational needs. Support structured development plans for new hires, existing employees, and newly promoted managers. Reinforce service standards, accountability, and consistent execution of departmental procedures. Help managers distinguish between knowledge gaps requiring training and performance concerns requiring coaching or accountability. Training Administration & Reporting Maintain accurate training attendance, completion, and assessment records. Administer training evaluations and summarize employee feedback. Monitor required training compliance and follow up on outstanding assignments. Prepare reports highlighting participation, knowledge retention, and training effectiveness. Maintain organized and accessible training resources. Participate in training planning meetings and provide regular updates on training initiatives, progress, and identified challenges. Required Qualifications Minimum 3 years of experience in corporate training, employee development, instructional facilitation, or a related field. Demonstrated experience delivering in-person and virtual training to adult learners. Experience developing training materials, presentations, job aids, and knowledge assessments. Strong communication, presentation, and interpersonal skills. Ability to explain complex information clearly and effectively. Strong organizational skills and ability to manage multiple training priorities. Proficiency with Microsoft Office applications, including PowerPoint, Excel, Teams, and Word. Experience using learning management systems or other training platforms. Ability to work independently and collaborate with employees at all organizational levels. Ability to travel between company locations as needed. Preferred Qualifications Experience in property management, multifamily housing, hospitality, or another service-oriented industry. Familiarity with Yardi, EliseAI, ADP, Grace Hill, or similar enterprise platforms. Experience supporting technology implementations and organizational change. Knowledge of adult learning principles, instructional design, and training evaluation methods. Professional certifications in training, instructional design, or learning and development are a plus. Key Competencies Engaging facilitation and presentation skills Instructional design and content development Coaching and employee development Technical aptitude and system adaptability Analytical thinking and problem-solving Cross-functional collaboration Attention to detail and follow-through Continuous improvement mindset Performance Expectations Success in this role will be evaluated through: Training completion and compliance rates Employee knowledge assessment results Training participation and employee feedback Demonstrated improvement in employee proficiency Successful adoption of operational systems and workflows Accuracy and timeliness of training materials Responsiveness to department training needs Effectiveness of partnerships with managers and operational teams Equal Employment Opportunity Mac Properties is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without regard to legally protected characteristics.

Bachelor's Degree preferred

Minimum of 7 years of professional experience in corporate training, learning and development, or employee training and facilitation. Demonstrated experience training employees on Yardi property management software is required. Proven ability to design, develop, and deliver instructor-led, virtual, and hands-on training programs. Strong knowledge of adult learning principles, instructional design, and training methodologies. Experience developing training materials, presentations, job aids, standard operating procedures (SOPs), and knowledge assessments. Ability to evaluate employee proficiency, identify skill gaps, and measure training effectiveness. Experience supporting software implementations, system adoption, and operational process improvements. Excellent presentation, communication, and interpersonal skills. Proficiency in Microsoft Office, particularly PowerPoint, Excel, Word, and Teams. Strong organizational, problem-solving, and time management skills. Ability to collaborate effectively with department leaders and cross-functional teams. Experience providing individualized coaching and performance-based training.

Veronica Markham

7732563226

vmarkham@sharedapartmenservices.com