Multi-Site Community Manager with EPC Real Estate Group

Job Title: Multi-Site Community Manager

Company Name: EPC Real Estate Group

Address: 701 Broadway Blvd

City: Kansas City

State: MO

Zip: 64105

Contact Name: Brandon Brazda

Phone:

Email: bbrazda@epcrealestate.com

Description:

Detail-oriented, patient, highly efficient and organized, business-minded, and eager to learn? Raise your hand if that’s you. We are looking for a property management aficionado to join our team at EPC Real Estate Group.

EPC was founded in 2000 with a focus on creating the “next” experience. Our people-centric culture puts our employees at the forefront of our business model, with an emphasis on team collaboration and recognition. EPC’s award-winning apartment communities speak for themselves – loud and clear. Come join the BEST team in multifamily!

This is a multi-site position in Downtown Kansas City, MO.

Job Summary:

Accountable for all day-to-day property operations, overseeing and enhancing the value of the property.

Supervises:

Supervises entire on-site staff (i.e., Assistant Community Manager, Leasing Consultant, Maintenance Supervisor, Maintenance Technician(s), Groundskeeper(s), and Painter(s).

Responsibilities:

Financial:

• Operate asset in owners’ best interest and achieve financial goals according to policies and procedures manual.
• Maintain accurate records, including rent rolls, delinquency reports, move-ins/move-outs, and generate annual budgets and income projections.
• Ensure timely collection, posting, and depositing of all rents, fees, and charges.
• Generate legal documents and process in accordance with State and Company guidelines.
• Manage vendor/contractor communication, scheduling, billing, and certificates of insurance.
• Submit A/P invoices and handle funds including petty cash.

Leasing:

• Maximize property occupancy.
• Implement marketing strategies to secure prospective residents.
• Evaluate leasing techniques for success and market competition.
• Track traffic logs, renewal information, marketing data, and conversions.
• Always represent the company in a professional manner.

Administrative:

• Establish efficient procedures and systems per company guidelines.
• Monitor that all leases and paperwork are completed and registered in a timely and accurate manner.
• Manage emergency team for community. Ensure proper response and handling of all community emergencies within company guidelines.

Resident Retention:

• Address resident concerns and requests promptly.
• Develop and implement resident retention programs.
• Ensure distribution of community-issued notices.
• Consistently implement community policies.
• Personnel Management:
• Screen, hire, orient, and train new personnel using company directives.
• Provide ongoing training, counseling, and leadership to maintain staff efficiency.
• Plan weekly/daily office staff schedules and assignments, maintain maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, document appropriately, communicate with supervisors and Human Resources Director.
• Ensure all administrative processes involving personnel are handled timely.

Maintenance:

• Inspect community regularly to maintain upkeep and request repairs when needed.
• Maintain quality and quantity of market-ready apartments.
• Walk models and market-ready apartments daily to identify service needs.
• Record all service requests and communicate with maintenance staff.

Safety:

• Follow all company, local, state and federal safety rules.
• Ensure the timely correction of unsafe conditions.
• Instruct staff to follow a "safety first" principle.

Education Requirements:

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• The position requires a minimum of 3 years on-site as an Assistant Community Manager and/or Community Manager.

Qualified Skills

• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Demonstrate the ability to diffuse and respond to resident concerns to avoid escalation of a problem.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Timely and regular attendance is required.
• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.