Multifamily Property Management Centralized Services Administrator

Multifamily Property Management Centralized Services Administrator

720 Main St. Kansas City, MO 64105

Worcester Communities is building our Centralized Services team and hiring the first two Centralized Services Administrators to help lay the foundation as an additional property management support branch to our onsite teams. As a Centralized Services team member, you’ll support our multifamily apartment communities from a centralized, administrative seat, functioning as an extension of onsite property management and leasing teams. By handling key back-office and operational workflows, this role allows onsite teams to focus on residents, leasing, and community engagement. The first two hires will initially specialize in rental application processing, while also supporting administrative functions such as lease renewals, delinquency, and collections. This role supports multiple apartment communities across the portfolio and plays a critical role in ensuring consistency, accuracy, compliance, and operational efficiency. It is ideal for a detail-oriented, process-driven multifamily professional who enjoys operational ownership and wants to grow beyond a single-site role. DUTIES AND RESPONSIBILITIES: Depending on the assignment, you will primarily own one of the following focus areas: Applications Track Process rental applications and prepare lease documents Verify application accuracy and required documentation Coordinate move-in steps and handoff to onsite teams Renewals & Delinquency Track Manage lease renewal workflows and execution Process notices to vacate and month-to-month transitions Support delinquency follow-up and collections workflows Additional Responsibilities Maintain accurate records in property management systems Communicate with onsite teams, residents, vendors, and leadership Provide onsite and virtual operational support for fully centralized communities Support additional administrative functions as needed Team members may specialize in specific functions or rotate based on workload, training, and operational priorities. Responsibilities may evolve as communities are onboarded, stabilized, or fully centralized. ATTENDANCE/TRAVEL: This is a hybrid position with a combination of remote work and required on-site coverage based on role responsibility or business needs.  Some roles and responsibilities require scheduled on-site shifts at designated communities to support operations. Flexibility is required, as schedules and onsite requirements may evolve as communities transition or are acquired. Travel may be required as necessary to attend training and other company functions  COMPETENCIES: Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.   PHYSICAL DEMANDS AND WORK ENVIRONMENT: Primarily sedentary work requiring extended periods of sitting, computer use, and phone communication.  Occasionally required to climb, balance, bend, stoop, kneel, or crawl Continually required to talk or hear while performing the duties of this job The noise level in the work environment is usually quiet to moderate The employee must occasionally lift and /or move more than 20 pounds / frequently lift and/or move up to 10 pounds  Specific vision abilities required by this job include: Close vision; Distance vision   The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

High School Diploma or equivalent required.  

QUALIFICAT2+ years of multi-family and/or student housing management experience is strongly preferred Prior experience in property management, leasing, resident relations, centralized services, or property operations is highly desirable Demonstrated understanding of the resident lifecycle, including applications, leasing, renewals, move-ins, delinquency, and move-outs.  Working knowledge of rent collections, delinquency processes, eviction workflows, and compliance requirements.  CAM, CAPS, or CPM preferred but not required Strong customer service orientation with the ability to communicate clearly and professionally with residents, vendors, and internal teams.  Detail-oriented and process-driven with a high level of accuracy and follow-through  Proven dependability, accountability, and adaptability to work in a fast-paced, evolving environment. organization, time management skills, written and verbal communication, process-driven execution, dependability, and accountability. Proficiency in Microsoft Office and Google Workspace Experience with Entrata, VERO, and EliseAI software is strongly preferred (or the ability to learn quickly). Adapt to evolving systems, workflows, and technology platforms, supporting continuous improvement and standardization across the portfolio.

Jennifer Gentzell

816-479-6599

careers@wc-kc.com