Resident Services Manager with Mac Properties

Resident Services Manager with Mac Properties

301 E Armour Blvd Kansas City, MO 64111

DUTIES AND RESPONSIBILITIES: Recruits, trains, and develops Residence Services staff. Coaches and mentors Resident Services team to deliver prompt and courteous service, with professionalism, integrity, and confidentiality, consistently exceeding industry standards. Monitors Resident Services activities and performance metrics, adjusting work distribution and providing performance feedback and management, as needed. Oversees all move-in and move-out processes for the Kansas City portfolio. Ensures delinquency calls and 5-day notices are made on a timely and recurring basis. Manages ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying negative trends in resident survey scores related to maintenance work orders and move-ins, and addressing any escalated resident concerns. Oversees all resident lease renewals for the Kansas City portfolio, including ensuring all renewal paperwork is completed timely and accurately. Authors and/or proofreads resident correspondence and communication. Manages Resident Services team schedules to ensure adequate coverage to meet resident needs. Ensures Resident Services team understands, applies, and complies with all company policies and procedures and all applicable federal, state, and local laws. Performs other related duties and assignments as required.

Undergraduate degree preferred

People Person. The best part of serving others is creating experiences for them that go beyond the expected. Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner. Great communicator. Providing amazing experiences requires the ability to communicate professionally (written, verbal, and listening). Exceptional customer service and follow-through skills. Strong Organization Skills. Ability to set priorities, pay attention to details, handle multiple tasks, and meet deadlines. Experience. 3+ years of previous experience in multi-family property management experience Education. Bachelor’s Degree in business or other related field preferred. 1-2 years of previous experience passionately providing customer service to others. Requires strong computer skills including Microsoft Office proficiency. Experience with Salesforce preferred.

Veronica Markham

773-256-3226

vmarkham@macapartments.com