The Falls (Mission, KS) Resident Relations Managerr

The Falls (Mission, KS) Resident Relations Manager 

2020 W 89th Street #320, Leawood, KS 66206

Are you passionate about creating vibrant communities and ensuring residents feel at home? As the Assistant Manager - Resident Relations Manager, you'll be the heartbeat of our community, fostering positive interactions and ensuring smooth operations. This role is perfect for a proactive problem-solver dedicated to delivering exceptional customer service. What You'll Love About This Role: Competitive pay with growth potential Commission Structure: $100 per lease/renewal over 6 months; $50 per lease/renewal under 6 months On-site housing discount starting at 30% (and growing with tenure) Generous PTO and up to 15 paid holidays 401(k) with company match Health, dental, and vision insurance Company-paid life insurance Health Savings Account with company match Flexible Spending Account Ongoing training and career development What You'll Do: Be the go-to person for residents, addressing and resolving concerns promptly and professionally Assist residents with leasing and renewing leases to help meet occupancy goals Manage incoming leads and conduct engaging property tours for prospective residents Coordinate vendor services, schedule maintenance and repair work, and keep residents informed of service disruptions Organize and participate in resident events and activities to foster community Maintain accurate records of resident interactions, lease agreements, and vendor services

High school diploma or GED required.

2+ years of experience as an Assistant Manager, Resident Relations Manager or Property Manager in multi-family properties, with prior leasing experience. Proficiency in Yardi property management software; experience with other property management software and Microsoft Office Suite preferred. Strong customer service skills with the ability to handle difficult situations calmly and professionally. Excellent verbal and written communication skills. Strong organizational skills with the ability to manage multiple tasks and priorities. Ability to work weekends.

Danielle Allen

9137090203

dallen@nolanliving.com